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aggressive or abusive customers SIRXCEG006 Provide online customer service SITHFAB002 Provide responsible service of alcohol If you require RPL Kits with comprehensive benchmarking
configure and secure a small office or home office network (c) ICTICT317 Maintain standard operating environment
Elective units BSBHRM602 Manage human resources strategic planning BSBINM601 Manage knowledge and information BSBINN601 Lead and manage organisational change BSBINM601 Manage knowledge and information BSBFIM601 Manage finances BSBSUS501 Develop workplace policy and procedures for sustainability BSBMKG506 Plan market research BSBADM502 Manage meetings Additional electives BSBMGT616 Develop and implement strategic plans BSBMGT608 Manage innovation and continuous improvement BSBADV602 Develop an advertising campaign If you require RPL Kits with comprehensive benchmarking
Units of competency FNSTPB507 Apply legal principles in commercial law when providing tax (financial) advice services FNSTPB506 Apply taxation requirements when providing tax (financial) advice services If you require RPL Kits with comprehensive benchmarking
Core units BSBLDR411 Demonstrate leadership in the workplace BSBOPS404 Implement customer service strategies BSBPEF402 Develop personal work priorities MSFGG4017 Apply standards and codes of practice for the glass and glazing industry MSS403022 Facilitate a Just in Time system Elective units BSBWHS411 Implement and monitor WHS policies
Vocational Placement Kit-PUAOPE016 Manage a multi-team sector Certificate II aggressive or abusive customers SIRXCEG006A work placement kit to assist RTOs in assessing the practical skills and components in a simulated environment or actual workplace.
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