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Customer Care Excellence : How to Create an Effective Customer Focus Science-Fiction/Romance 'What I've learned from climbingBook Title: Customer Care Excellence: How To Cr 6Ed ISBN: 9780749457051 By Author(s): SARAH COOK By Publisher: KOGAN PAGE Format: PB Customer loyalty is essential to the long term financial success of your business, but with more choice then ever before, customers today have high expectations of the products and services they use. To continue to meet and even to exceed these high expectations, you need a top notch customer services system in place,