Learning and Assessment Kit-SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour Discount Core units BSBWHS501 Ensure a

Core units BSBWHS501 Ensure a safe workplace CUACMP511 Manage copyright arrangements CUADES601 Design innovative products CUADES611 Manage design realisation CUAIND512 Enhance professional practice using creative arts industry knowledge Elective units BSBCRT512 Originate and develop concepts BSBCRT611 Apply critical thinking for complex problem solving BSBSTR801 Lead innovative thinking and practice BSBSTR802 Lead strategic planning processes for an organisation BSBSUS511 Develop workplace policies and procedures for sustainability CUAACD531 Refine drawing and other visual representation tools CUAACD611 Extend professional expertise with drawing and other visual representation tools BSBFIN601 Manage organisational finances BSBINS601 Manage knowledge and information BSBLDR812 Develop and cultivate collaborative partnerships and relationships BSBSTR601 Manage innovation and continuous improvement If you require RPL Kits with comprehensive benchmarking

Units of competency HLTAHA006 Assist with basic foot hygiene HLTAHA008 Assist with podiatry assessment and exercise HLTAHA007 Assist with podiatric procedures * We can develop additional elective units that are not listed on request (Please contact us for further information)

replace and assemble engineering components MEM13003 Work safely with industrial chemicals and materials MEM14006 Plan work activities MEM18006 Perform precision fitting of engineering components MEM18020 Maintain hydraulic system components MEM18071 Connect and disconnect fluid conveying system components MEM18002 Use power tools/hand held operations MEM18001 Use hand tools MEM12024 Perform computations MEM13015 Work safely and effectively in manufacturing and engineering MEM18003 Use tools for precision work MEM11011 Undertake manual handling MEM12023 Perform engineering measurements MEM18021 Maintain hydraulic systems MEM09002 Interpret technical drawing If you require RPL Kits with comprehensive benchmarking

Units of competency ICTNWK605 Design and configure secure integrated wireless systems ICTNWK610 Design and build integrated VoIP networks ICTNWK603 Plan

facilitate and review all aspects of case management CHCDIS009 Facilitate ongoing skills development using a person-centred approach HLTENN040 Administer and monitor medicines and intravenous therapy HLTENN055 Apply nursing practice in the respiratory care setting HLTENN056 Apply nursing practice in the cardiovascular care setting HLTENN058 Apply nursing practice in the perioperative care setting HLTINF003 Implement and monitor infection prevention and control policies and procedures * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learning and Assessment Kit-SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour Discount Core units BSBWHS501 Ensure aOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to