Unit Knowledge Guide-SIRXCEG008 Manage disrespectful, aggressive or abusive customers ICT Stage 2: Includes:

Stage 2: Includes:

Units of competency TLID0006 Move materials mechanically using automated equipment FBPOPR1014 Monitor process operation FBPOPR2076 Inspect and sort materials and product FBPFSY1002 Follow work procedures to maintain food safety FBPOPR1016 Take and record basic measurements * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency CUACNM311 Move and store collection material CUAPRE401 Implement preventive conservation activities BSBINS604 Contribute to collection management BSBINS601 Manage knowledge and information * We can develop additional elective units that are not listed on request (Please contact us for further information)

implement and test enterprise communication solutions ICTNWK562 Configure internet gateways ICTDBS507 Integrate databases with websites ICTCYS407 Gather

CPCCCM2007B Use explosive power tools

Unit Knowledge Guide-SIRXCEG008 Manage disrespectful, aggressive or abusive customers ICT Stage 2: Includes:Our unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner