Self-Study Guide-BSBPMG637 Engage in collaborative alliances SIS aggressive or abusive customers SIRXSLS004

aggressive or abusive customers SIRXSLS004 Drive sales results (c) SIRXMGT005 Lead the development of business opportunities (c) BSBWHS521 Ensure a safe workplace for a work area (simulated) * We can develop additional elective units that are not listed on request (Please contact us for further information)

Our learner and assessment resources have been aligned to learner cohorts

Marking Guide/Assessor kit includes answers to each question in the applicant assessment

Core units BSBDIV501 Manage diversity in the workplace SITHIND004 Work effectively in hospitality service SITXCCS007 Enhance customer service experiences SITXCOM005 Manage conflict SITXFIN003 Manage finances within a budget SITXHRM001 Coach others in job skills SITXHRM003 Lead and manage people SITXMGT001 Monitor work operations SITXWHS003 Implement and monitor work health and safety practices Elective units SITXFSA001 Use hygienic practices for food safety Group A BSBSUS401 Implement and monitor environmentally sustainable work practices Group B SITHFAB002 Provide responsible service of alcohol Group B SITHFAB004 Prepare and serve non-alcoholic beverages Group B SITHFAB005 Prepare and serve espresso coffee Group B SITXFSA001 Use hygienic practices for food safety Group B SITXFSA002 Participate in safe food handling practices Group B SITXHRM002 SMaintain the quality of perishable items Group B SITXWHS002 Identify hazards

Core units CUAIND412 Provide freelance services CUAIND512 Enhance professional practice using creative arts industry knowledge CUAPPR411 Realise a creative project CUAPPR515 Establish and maintain safe creative practice Elective units CUAANM302 Create 3D digital animations CUAANM411 Create advanced 3D digital models CUAANM412 Create digital visual effects CUAANM511 Create 3D digital character animations CUADIG511 Coordinate testing of interactive media products CUADIG512 Design digital applications CUADIG513 Design e-learning resources BSBPMG430 Undertake project work CUAAIR411 Plan and conduct interviews BSBFIN501 Manage budgets and financial plans BSBHRM525 Manage recruitment and onboarding * We can develop additional elective units that are not listed on request (Please contact us for further information)

Self-Study Guide-BSBPMG637 Engage in collaborative alliances SIS aggressive or abusive customers SIRXSLS004Our self study guide supports your learners in understanding the underpinning knowledge of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. Please note: This is not a learner guide. The self study guide contains references and links for students to read additional information related to their units of competency or course and as additional support to the