Learning and Assessment Kit-ICTSAS212 Record the requirements of client support requests Pre-Order These components include: Context and

These components include: Context and conditions of assessment

Core units SITTIND001 Source and use information on the tourism and travel industry SITXCCS011 Interact with customers SITXCOM002 Show social and cultural sensitivity SITXWHS001 Participate in safe work practices Elective units BSBWOR203 Work effectively with others BSBSUS201 Participate in environmentally sustainable work practices SITXFSA001 Use hygienic practices for food safety SITXINV001 Receive and store stock BSBSUS201 Participate in environmentally sustainable work practices SITXFSA002 Participate in safe food handling practices SITXINV002 Maintain the quality of perishable items

Regulatory Alignment

Core units BSBDIV501 Manage diversity in the workplace SITHIND004 Work effectively in hospitality service SITXCCS007 Enhance customer service experiences SITXCOM005 Manage conflict SITXFIN003 Manage finances within a budget SITXHRM001 Coach others in job skills SITXHRM003 Lead and manage people SITXMGT001 Monitor work operations SITXWHS003 Implement and monitor work health and safety practices Elective units SITXFSA001 Use hygienic practices for food safety Group A BSBSUS401 Implement and monitor environmentally sustainable work practices Group B SITHFAB002 Provide responsible service of alcohol Group B SITHFAB004 Prepare and serve non-alcoholic beverages Group B SITHFAB005 Prepare and serve espresso coffee Group B SITXFSA001 Use hygienic practices for food safety Group B SITXFSA002 Participate in safe food handling practices Group B SITXHRM002 SMaintain the quality of perishable items Group B SITXWHS002 Identify hazards

Core units CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety CHCECE001 Develop cultural competence CHCECE002 Ensure the health and safety of children CHCECE003 Provide care for children CHCECE004 Promote and provide healthy food and drinks CHCECE005 Provide care for babies and toddlers CHCECE007 Develop positive and respectful relationships with children CHCECE009 Use an approved learning framework to guide practice CHCECE016 Establish and maintain a safe and healthy environment for children CHCECE017 Foster the holistic development and wellbeing of the child in early childhood CHCECE018 Nurture creativity in children CHCECE019 Facilitate compliance in an education and care services CHCECE020 Establish and implement plans for developing cooperative behaviour CHCECE021 Implement strategies for the inclusion of all children CHCECE022 Promote children's agency CHCECE023 Analyse information to inform learning CHCECE024 Design and implement the curriculum to foster children's learning and development CHCECE025 Embed sustainable practices in service operations CHCECE026 Work in partnership with families to provide appropriate education and care for children CHCLEG001 Work legally and ethically CHCPRT001 Identify and respond to children and young people at risk HLTAID004 Provide an emergency first aid response in an education and care setting HLTWHS003 Maintain work health and safety Elective units CHCDIS007 Facilitate the empowerment of people with disability CHCDIV001 Work with diverse people CHCMGT003 Lead the work team CHCPRP003 Reflect on and improve own professional practice CHCSAC005 Foster the holistic development and wellbeing of the child in school age care CHCPOL003 Research and apply evidence to practice BSBLED401 Develop teams and individuals BSBSUS501 Develop workplace policy and procedures for sustainability If you require RPL Kits with comprehensive benchmarking

Learning and Assessment Kit-ICTSAS212 Record the requirements of client support requests Pre-Order These components include: Context andOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to