Self-Study Guide-ICTSAS442 Provide first-level remote help desk support Skill Set Core units CHCCDE003 Work within

Core units CHCCDE003 Work within a community development framework CHCCOM002 Use communication to build relationships CHCDIV001 Work with diverse people CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety CHCGRP002 Plan and conduct group activities CHCLEG001 Work legally and ethically CHCMHS001 Work with people with mental health issues CHCPRT001 Identify and respond to children and young people at risk CHCYTH001 Engage respectfully with young people CHCYTH002 Work effectively with young people in youth work context CHCYTH003 Support young people to create opportunities in their lives CHCYTH004 Respond to critical situations CHCYTH010 Provide services for young people appropriate to the needs and circumstances HLTWHS001 Participate in workplace health and safety Elective units CHCCCS009 Facilitate responsible behaviour CHCCCS016 Respond to client needs CHCCCS003 Increase the safety of individuals at risk of suicide CHCMHS007 Work effectively in trauma informed care * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units MSFGN2001 Make measurements and calculations MSFGN3005 Read and interpret work documents MSFGN3006 Estimate and cost job MSFUP2007 Use upholstery hand and power tools MSFUP2008 Fit upholstery components MSFUP2010 Machine sew basic upholstery final cover materials MSFUP2011 Develop cutting plan and cut single-layer upholstery fabric MSFUP2012 Dismantle and reassemble furniture for upholstering MSFUP3016 Fit and apply final cover materials to furniture using basic techniques MSMSUP102 Communicate in the workplace MSMSUP106 Work in a team MSMWHS200 Work safely Elective units MSFUP2009 Apply contemporary foundations to upholstered furniture MSFUP3022 Apply finishing techniques to upholstered furniture BSBESB401 Research and develop business plans BSBESB403 Plan finances for new business ventures BSBESB405 Manage compliance for small businesses BSBESB407 Manage finances for new business ventures MSFUP3015 Apply traditional foundations to upholstered furniture MSFUP3017 Fit and apply final cover materials to furniture using decorative techniques MSFUP3018 Lay out patterns and cut leather MSFUP3019 Machine sew complex upholstery final cover materials MSFUP3020 Fit and apply leather to furniture MSFUP3021 Manufacture and fit loose covers MSMENV272 Participate in environmentally sustainable work practices * We can develop additional elective units that are not listed on request (Please contact us for further information)

implement and review a quality assurance program Electives AHCBUS513 Market products and services AHCBUS514 Negotiate and monitor contracts AHCBUS516 Develop and review a business plan AHCBUS517 Monitor and review business performance AHCCHM501 Develop and manage a chemical use strategy * We can develop additional elective units that are not listed on request (Please contact us for further information)

handle and transport explosives * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency MSMBLIC001 Licence to operate a standard boiler * We can develop additional elective units that are not listed on request (Please contact us for further information)

Self-Study Guide-ICTSAS442 Provide first-level remote help desk support Skill Set Core units CHCCDE003 Work withinOur self study guide supports your learners in understanding the underpinning knowledge of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. Please note: This is not a learner guide. The self study guide contains references and links for students to read additional information related to their units of competency or course and as additional support to the