Session Plan-BSBWHS309 Contribute effectively to WHS communication and consultation processes Qualification Core units BSBCUE203 Conduct customer

Core units BSBCUE203 Conduct customer engagement BSBCUE205 Prepare for work in a customer engagement environment BSBCMM201 Communicate in the workplace Elective units BSBCMM301 Process customer complaints BSBCUS201 Deliver a service to customers BSBITU111 Operate a personal digital device BSBWHS201 Contribute to health and safety of self and others BSBWOR203 Work effectively with others ICTICT103 Use

ethics and privacy policies in ICT environments ICTSAS527 Manage client problems Elective units ICTCYS407 Gather

RTOs purchase a license for their RTO only and are not permitted to share the documents with any other entity

procedures and programs to meet legislative requirements Group C BSBWOR301 Organise personal work priorities and development Group C If you require RPL Kits with comprehensive benchmarking

Customise branding and layout for your RTO

Session Plan-BSBWHS309 Contribute effectively to WHS communication and consultation processes Qualification Core units BSBCUE203 Conduct customerOur session plan support trainers to deliver effective, engaging and compliant classroom delivery of the qualification. This is a one off license fee and there are no limits on the amount of times you can use this session plan within your RTO, no annual or ongoing fees, and no limit on student numbers. We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce these