Learning and Assessment Kit-HLT23215 Certificate II in Health Support Services SIT aggressive or abusive customers If

aggressive or abusive customers If you require RPL Kits with comprehensive benchmarking

diseases and disorders AHCSAW202 Recognise landforms and soil types AHCBIO303 Apply biosecurity measures AHCIRG436 Implement an irrigation-related environmental protection program AHCLSC311 Set out site for construction works AHCLSC318 Erect timber structures and features AHCMOM305 Operate specialised machinery and equipment * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units CHCCOM005 Communicate and work effectively in health or community services CHCDIV001 Work with diverse people HLTINF001 Comply with infection prevention and control policies and procedures HLTPAT006 Receive

Core units SIRXCEG001 Engage the customer SIRXCEG002 Assist with customer difficulties SIRXCEG003 Build customer relationships and loyalty SIRXCOM002 Work effectively in a team SIRXIND001 Work effectively in a service environment SIRXRSK001 Identify and respond to security risks SIRXSLS001 Sell to the retail customer SIRXWHS002 Contribute to workplace health and safety Elective units CHCDIV001 Work with diverse people SIRXCOM003 Promote team cohesion SIRXCEG008 Manage disrespectful

mobile homes and mobile workplaces MEM03001B Perform manual production assembly MEM05005B Carry out mechanical cutting MEM11010B Operate mobile load shifting equipment MEM14004A Plan to undertake a routine task MEM15024A Apply quality procedures MEM18001C Use hand tools * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learning and Assessment Kit-HLT23215 Certificate II in Health Support Services SIT aggressive or abusive customers IfOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to