Core units SITXCCS015 Enhance customer service experiences SITXCCS016 Develop and manage quality customer service practices SITXCOM010 Manage conflict SITXFIN009 Manage finances within a budget SITXFIN010 Prepare and monitor budgets SITXGLC002 Identify and manage legal risks and comply with law SITXHRM008 Roster staff SITXHRM009 Lead and manage people SITXMGT004 Monitor work operations SITXMGT005 Establish and conduct business relationships SITXWHS007 Implement and monitor work health and safety practices Elective units SITXFSA005 Use hygienic practices for food safety SITHIND008 Work effectively in hospitality service SITHFAB021 Provide responsible service of alcohol SITXCCS012 Provide lost and found services SITHFAB024 Prepare and serve non-alcoholic beverages SITHFAB025 Prepare and serve espresso coffee SITXFSA006 Participate in safe food handling practices SITXFSA007 Transport and store food SITHIND006 Source and use information on the hospitality industr SIRXOSM002 Maintain ethical and professional standards when using social media and online platforms SIRXOSM004 Analyse performance of social media and online business tools SIRXOSM006 Develop and manage social media and online strategies BSBTWK501 Lead diversity and inclusion BSBINS401 Analyse and present research information BSBTWK503 Manage meetings BSBSUS511 Develop workplace policies and procedures for sustainability BSBOPS504 Manage business risk * We can develop additional elective units that are not listed on request (Please contact us for further information)
Units of competency RIIBLA305D Conduct secondary blasting RIIBLA303D Conduct underground development shotfiring RIIBLA304D Conduct underground production shotfiring RIIBLA205D Store
refit and adjust bicycle accessories Elective Units AURACA101 Respond to customer needs and enquiries in an automotive workplace AURAFA001 Use numbers in an automotive workplace AURAFA002 Read and respond to automotive workplace information AURAFA103 Communicate effectively in an automotive workplace AURAFA104 Resolve routine problems in an automotive workplace AURAFA105 Write routine texts in an automotive workplace AURAKA002 Adapt work processes to new technologies in an automotive workplace AURAMA001 Work effectively with others in an automotive workplace AURAMA102 Communicate business information in an automotive workplace AURAQA001 Contribute to quality work outcomes in an automotive workplace AURAQA002 Inspect technical quality of work in an automotive workplace AURAQA003 Maintain quality processes in an automotive workplace If you require RPL Kits with comprehensive benchmarking
analyse and interpret threat data ICTCYS610 Protect critical infrastructure for organisations * We can develop additional elective units that are not listed on request (Please contact us for further information)
policies and procedures in the construction industry Elective Units BSBESB301 Investigate micro business opportunities CPCCPD3029 Remove graffiti and apply anti-graffiti coatings CPCCPD3032 Apply advanced wall coverings If you require RPL Kits with comprehensive benchmarking
Learning and Assessment Kit-TLI41222 Certificate IV in Motor Vehicle Driver Training (Car driving trainer) FNS Core units SITXCCS015 Enhance customerOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to