Class Activity Book-TLII4001 Coordinate quality customer service Graduate Certificate Core units MSS405001 Develop competitive

Core units MSS405001 Develop competitive systems and practices for an organisation MSS405013 Facilitate holistic culture improvement in an organisation MSMENV472 Implement and monitor environmentally sustainable work practices Elective units MSS405004 Develop business plans in an organisation implementing competitive systems and practices MSS405005 Manage competitive systems and practices responding to individual and unique customer orders MSS405006 Develop a Balanced Scorecard MSS405007 Introduce competitive systems and practices to a small or medium enterprise MSS405008 Analyse and map a value stream MSS405009 Manage a value stream MSS405014 Develop a communications strategy to support operations MSS405015 Manage relationships with non-customer external organisations MSS405016 Manage workplace learning MSS405084 Manage people relationships MSMENV672 Develop workplace policy and procedures for environmental sustainability MSS404054 Apply statistics to operational processes MSS405020 Develop quick changeover procedures MSS405021 Develop a Just in Time system MSS405022 Design a process layout MSS405023 Develop a levelled pull system for operations and processes MSS405024 Apply the theory of constraints MSS405030 Optimise cost of product or service MSS405031 Undertake value analysis of product or process costs in terms of customer requirements MSS405032 Analyse cost implications of maintenance strategy MSS405033 Optimise office systems to deliver to customer demand MSS405040 Manage 5S system in an organisation MSS405041 Implement improvement systems in an organisation MSS405052 Design an experiment MSMSUP390 Use structured problem-solving tools MSS014009 Evaluate sustainability impact of a work or process area If you require RPL Kits with comprehensive benchmarking

Core units MSL943004 Participate in laboratory or field workplace safety MSL952001 Collect routine site samples MSL974022 Undertake environmental field-based monitoring MSMENV272 Participate in environmentally sustainable work practices MSS024013 Work and communicate effectively as an environmental technician MSS024014 Implement environmental management plans and procedures MSS024015 Apply an understanding of environmental principles to a site MSS024016 Process and present environmental data Elective units SBWHS419 Contribute to implementing WHS monitoring processes MSL904002 Perform standard calibrations MSL924004 Use laboratory application software MSL954004 Obtain representative samples in accordance with sampling plan MSL974018 Conduct geotechnical site investigations CPPWMT4009 Conduct waste audits MSL975042 Design and supervise complex environmental field surveys MSL975045 Perform laboratory-based ecological techniques` If you require RPL Kits with comprehensive benchmarking

diagnose and rectify faults ICTTEN409 Commission an electronic system ICTTEN208 Use electrical skills when working with telecommunications networks ICTTEN312 Install telecommunications network equipment If you require RPL Kits with comprehensive benchmarking

Core units SHBBSKS009 Provide micro-dermabrasion treatments SHBBSKT001 Provide skin therapy consultations SHBBSKT002 Provide advice on specialised skin care formulations and ingredients SHBBSKT003 Identify and control safety risks for light-based skin treatments SHBBSKT008 Design light emitting diode treatment programs SHBBSKT009 Provide light emitting diode skin treatments SHBBSKT010 Provide skin needling treatments SHBBSKT011 Provide superficial peel treatments SHBBSSC003 Research and apply information on skin science in a skin therapy context SHBXCCS006 Promote healthy nutritional options in a beauty therapy context Elective Units SHBBSKT004 Design intense pulsed light skin treatment programs Group A: Intense Pulsed Light SHBBSKT005 Provide intense pulsed light skin treatments Group A: Intense Pulsed Light SHBBSKT006 Design laser skin treatment programs Group B: Laser SHBBSKT007 Provide laser skin treatments Group B: Laser BSBPEF501 Manage personal and professional development Group C: General Electives BSBSUS511 Develop workplace policies and procedures for sustainability Group C: General Electives SHBXIND004 Develop skin therapy workplace policies and procedures Group C: General Electives If you require RPL Kits with comprehensive benchmarking

neck and shoulder massages for relaxation SHBHIND002 Research and use hairdressing industry information SHBXCCS004 Recommend products and services SIRRINV001 Receive and handle retail stock SIRRMER001 Produce visual merchandise displays If you require RPL Kits with comprehensive benchmarking

Class Activity Book-TLII4001 Coordinate quality customer service Graduate Certificate Core units MSS405001 Develop competitiveOur unit class activities books support your learners to understand the underpinning knowledge of the training package. This document assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification. The class activities book also collects detailed information that can be used to improve instruction and student learning while it's happening. This is a one off license fee and there are no limits on the